Privacy Policy

What data do we collect?

You provide information to us when you:

Search for products
Place an order
Provide information in your Glued to Music account
Communicate with us by phone, email, or otherwise
Complete a questionnaire or contest entry form
Compile wish lists
Provide and rate customer reviews
Employ product availability alerts

As a result of those actions, you may supply us with a variety of information, such as:

Your name
Your address and phone number
Your email address
Your location information
Payment information
Your IP address
People, addresses and phone numbers listed in your address book
Content of reviews and emails to us
Corporate and financial information

Some examples of information we automatically collect and analyse include:

Your IP address
Login, email address, and password
Device location
Device metrics such as when a device is in use, website usage, and any errors
Version and time zone settings
Phone numbers used to call our customer service number
Purchase history, which we may aggregate with similar information from other customers to create features such as bestsellers
Products and/or content you viewed or searched for
The URL clickstream to, through and from our website (including date and time)
Page response times, length of visits, and page interactions (such as scrolling and clicks)
Cookie information

What do we do with it?

We’ll use the information that we collect in the following ways:

Process payment and deliver products to you for any orders you place
Keep you updated on our latest product announcements and upcoming events
Improve your personalised shopping experience on our website
Reply to your enquires when you contact us
Display interest-based ads for products that might be of interest to you
Internal auditing, data analysis, research and anti-fraud purposes

Who do we share it with?

We’ll never sell your personal information with other businesses or third parties. So we can provide our services, such as process payments and deliver products, we may use certain third party processors. For a list of third party processors we use, please see our sub-processor listing.

We provide advertising companies with data to enhance the relevance and usefulness of Glued to Music ads, as well as to assess their effectiveness. Your name or any directly identifying information is never shared during this process. Instead, we utilise an advertising identifier such as a cookie, device identifier, or a code generated from applying irreversible cryptography to other details, like an email address. For instance, if you've already purchased a particular product, we may share your advertising identifier and related event data to ensure you're not shown ads prompting you to purchase the same product again.

If Glued to Music is acquired by or merged with another company we’ll notify you well before any information about you is transferred and becomes subject to a different privacy policy.

How long do we keep it?

When you contact us, we’ll keep that correspondence for future reference. When you buy a product from us, we will keep information about you and your purchase for as long as it is necessary to provide our services to you and to comply with our legal and contractual obligations. Other information you volunteer, like surveys, we’ll keep for as long as it makes sense.

How do we protect it?

We design and operate our systems with your security and privacy in mind.

All data transmitted to and from our servers is encrypted and sent using HTTPS
Our backups are encrypted using AES-256
All payments are transmitted, stored, and processed securely on a PCI compliant network
We monitor and alert on anomalous activity
Our software infrastructure is updated regularly with the latest security patches
We follow industry best practices and security guidelines

It is important for you to protect against unauthorised access to your password and to your electronic devices with which you access our website. We recommend using a strong, unique password for your Glued to Music account that is not used for other online accounts.

What cookies do we use?

We use cookies and similar tools to distinguish you from other users on our website. This allows us to provide features such as the shopping basket, keep your visit secure from cross-site forgery, and improve your personalised shopping experience. By continuing to use the website, you are agreeing to our use of our cookies.

Approved third parties may also use cookies and similar tools when you use our website. Third parties include search engines, analytics services, social media networks, and advertising companies. Third parties use cookies in the process of displaying ads, including interest-based ads, to measure the effectiveness of their ads, and to perform services on our behalf.

When will we change this privacy policy?

Any changes we make to our privacy policy will be posted on this page. We’ll notify you about significant changes by emailing you or by placing a prominent notice on our website.

Questions about this privacy policy? Please get in touch and we’ll be happy to answer them.

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